Refund policy

Last updated: July 7, 2026

Our 60-Day Satisfaction Guarantee

At Shop-Satisfied, our goal is for every customer to be totally satisfied with their purchase. If ADDY is not the right fit for you, we will issue a full refund. In most cases, you do not need to return the product.

We stand behind every formula we sell — ADDY XR, ADDY Energy, ADDY Plus, ADDY for Her, and ADDY Mushroom Complex. Try it with confidence.

How to Request a Refund

You can request a refund in either of these ways:

Email us at support@shop-satisfied.com with your order number and the email used at checkout.
Visit our Refund Request page and follow the steps for your payment method.

Please include your order number so we can process your request quickly. We typically respond within 1 business day.

Eligibility

Refunds are available within 60 days of delivery for orders placed directly on shop-satisfied.com.
One satisfaction refund per household, per product line, unless otherwise required by law.
Orders placed through third-party marketplaces (such as TikTok Shop or Amazon) are subject to that platform's refund process in addition to our guarantee. Contact us and we will help guide you.

Refund Methods & Timing

Refunds are issued to your original payment method when possible:

Credit / debit card: 5–10 business days after approval
PayPal: typically 1 business day
Zelle: typically 1 business day
TikTok Shop / Amazon: 3–10 business days, processed through the platform

Your bank or card issuer may take additional time to post the refund to your account.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged, defective, or you received the wrong product, contact us immediately at support@shop-satisfied.com with your order number and photos of the issue. We will make it right with a replacement or full refund at no cost to you.

Exchanges

We do not process direct exchanges. If you would like a different ADDY formula, request a refund and place a new order for the product you prefer.

Subscriptions

If you purchased through a subscription plan, you may cancel future shipments at any time before your next billing date. Contact us or manage your subscription through your account. Refunds for subscription orders follow the same 60-day satisfaction guarantee from the date each shipment is delivered.

Wholesale & Bulk Orders

Wholesale and bulk orders may have separate terms outlined in your purchase agreement. Contact support@shop-satisfied.com for wholesale refund questions.

European Union Customers

If you are located in the European Union, you may have a statutory right to withdraw from your purchase within 14 days under applicable consumer law. To exercise this right, contact us at support@shop-satisfied.com. This does not affect your rights under our 60-day satisfaction guarantee where it provides greater protection.